Refund Policy

What this policy covers

This policy applies to subscription fees you pay SukiPlus for the Operational, Business and Business Plus plans. The Starter plan is free. It does not cover payments between your business and your own customers, which are explained in section 7. It forms part of our Terms of Service.

Cancelling your plan

You can cancel at any time by emailing sukipluscustomerservice from your account email or by using the cancel option in the app, if available. Your plan stays active until the end of the period you have paid for, and we will not charge you again. Cancelling does not by itself entitle you to a refund of the current period.

When we will refund you

• First payment: if you are subscribing to a paid plan for the first time and you ask for a refund within a week of that first payment, we will refund it in full.
• Duplicate or incorrect charges: if we charge you twice or charge the wrong amount, we will refund the difference.
• Unauthorized charges: if you tell us about a charge you did not authorize, we will investigate and refund it if confirmed.

When we do not refund

• Renewal payments after your first payment, once the new period has started.
• Unused time left in a billing period after you cancel or downgrade.
• Accounts suspended or closed for breaking our Terms of Service.
• Fees charged by PayMongo, banks, e-wallets or other third parties. These are set by them and we cannot refund them.

How to ask for a refund

Email sukipluscustomerservice from your account email with your business name, the date and amount of the charge, and the reason. We will reply within [5 business days].

How refunds are paid

Approved refunds are made in Philippine pesos to the payment method you used. Your bank or payment provider decides how long it takes to show up, usually within [5 to 10 business days] after we approve it.

Refunds to your own customers

SukiPlus does not hold or process the money your customers pay you. QR Ph and other payments go to your PayMongo merchant account, so refunds of a customer’s purchase are decided and handled by you, through PayMongo and according to its rules. SukiPlus cannot refund a customer’s purchase. We recommend you set and display your own refund and return policy to your customers.

Your legal rights

Nothing in this policy limits any rights you have under Philippine law, including consumer protection law.

Changes and contact

We may update this policy and will post the new version with a new date. A change does not affect a refund request you have already made. Questions: sukipluscustomerservice. HyperCobalt Inc., Ligao City, Albay.